Course description

A supervisor, regardless of technical expertise, can make an error setting off an uncontrolled and disastrous chain reaction unless he/she has command of principles and practices leading to employee effectiveness, productivity, and teamwork.
The first-line and mid-level supervisor has more direct effect on employees and the productivity of a work group than any other single entity in the organization. This course increases the confidence and productivity of supervisors who may be scientific or technical specialists, but have minimal training in the science and art of supervision. Skills in human relations, communication, motivation, and leadership are essential tools for the supervisor/manager. This course provides techniques enabling supervisors to efficiently use one of the greatest resources a company has, its people. 


Anyone responsible for leading others in the daily performance of a work, including soon to be leaders, front-line leaders, new and experienced supervisors and managers, team leaders, coaches, and mentors.


Course content

•    The role and function of the supervisor
•    Understanding and applying essential behavioral management concepts 
•    Understanding and increasing employee motivation 
•    Understanding and applying leadership concepts
•    Effectively supervising a diverse workforce
•    Basic skills in interpersonal communications
•    Performance management
•    Coaching
•    Working with difficult employees 
•    Goal Setting 
•    Empowering subordinates
•    Creating positive and functional thinking about work 
•    Making ongoing change for growth and improvement
•    Taking personal responsibility

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